TapCare

Delete your account

This page explains how to delete a TapCare account and what happens to its data. If you can use the app, the in-app flow is the fastest and safest option.

Request deletion by email

Delete your account in the app

  • Sign in to TapCare, open the My tab, and choose Delete account.
  • Review what will be deleted or retained, then select the consent checkbox.
  • Choose Delete account and complete the final confirmation to start server-side deletion.
  • Opening the deletion screen alone does not delete your account.

If you cannot use the app

  • If you cannot sign in or complete the in-app flow, email support@tapcare.kr.
  • Include only your social sign-in provider, sign-in email, and a clear account deletion request.
  • To protect the account, support may ask for a separate identity check before deletion.
  • Never email a password, social sign-in token, national identifier, or full identity-document image.

Data that is deleted or retained

  • If you are the only family member, account, family, pet, care, schedule, and notification data are permanently deleted during account deletion.
  • If other family members remain, your account is deleted while their shared pet and care records remain. Your author identity is removed and may appear as “Former member.”
  • The 30-day pet trash applies to ordinary pet deletion, not to deletion of a sole-member family account.
  • Legally required records and diagnostics processed under a provider's own retention schedule may be separated or removed as described in the Privacy Policy.

Before you continue

  • This web page does not delete your account immediately.
  • Email requests are processed after identity verification, and support will reply with the outcome.
  • Account deletion cannot be undone, so review or export anything you need first.
  • If you share a family, tell the remaining members before deleting your account.